Shipping Rates and Policy:
Deliveries will not be made over the weekend
Orders placed before 2pm, will be dispatched that day.
Orders placed after 2pm will be dispatched the next day.
Orders placed after 2pm on Friday will be dispatched on the following Monday.
Collect In Store- Free
Standard Delivery (3-7 Days) £5.99 *
*Note: If the price of shipping is less than the cost quoted, we will refund the difference to your account.
Additional Shipping/returns info:
Customers are responsible for paying their own shipping costs for returning goods. Shipping costs are non-refundable.
You will be responsible for paying for your own shipping costs for returning your item.
We advise you to use a tracking shipping service/insured postage as we are not held responsible if we do not receive the returned item.
Online Returns Policy
We hope you are happy with your purchase, however if for any reason you are not completely satisfied with your online purchase, please return the item(s) to be received by us in their original condition*. Once the items are examined if we find signs of the items being worn, used, washed or without labels attached, unfortunately we will be unable to process a refund and the items will be returned back to you.
When returning item(s) to us please allow 7 days from the day the parcel is returned to us for your refund to be processed. If items returned exceed the returns policy, you will be refunded via online store credit for the current value of the item(s) returned.
Online Full Price Items Refund Policy
Full price item(s) are to be received by us in their original condition* within 7 days of receipt of the parcel. Upon the return of a full price item(s) you will be refunded via your original payment method.
If your order was placed using a debit card, credit card or PayPal account (international customers only) the card/account will be refunded upon receipt of your return. If the original order was placed using online store credit, your online account will be refunded upon the receipt of your return.
Online Sale Items Refund Policy
Sale item(s) can be returned to us in their original conditions within 7 days of receipt of the parcel. You will be refunded via your original payment method.
If you order was placed using a debit card, credit card or PayPal account (international customers only) your card will be issued a full refund for the item(s) upon receipt of your return within 7 days, but this may be extended during busy periods. If the original order was placed using online store credit, your online account will be refunded upon the receipt of your return.
Unworn, unwashed, with all labels attached and in perfect condition. Any products which are returned damaged or not in their original condition will not be refunded. You should therefore take reasonable care of the items(s) while they are in your possession.
Online Purchases - Faulty Goods
We strive to ensure that our garments are of the highest quality and reach you in excellent condition, please accept our sincere apologies if you have received a faulty or incorrect item. If you have received a faulty or incorrect item please contact our customer service through your Absolute Glamour Formals online account, so that a member of our customer service team can advise you on the correct procedure in sending the item back to us.
Changes To Your Order - Pre-Order Dresses
It is not possible to make changes to your order once it has been placed.
If you would like to change the details of the delivery address that was provided upon placing the order, please contact Jacqueline by email at email@example.com or alternatively phone 077 5360 7300. Please ensure that you have your Order number and Invoice number.
If your order has already been despatched or delivered, then you will need to follow our Returns Procedure.
Any return delivery fee should be borne by the customer.
Right To Cancel (EU Customers) – Consumer Contract Regulations
In addition to our returns policy, if you are a customer in the European Union, you have the right to cancel your contract with us within 7 days from the day that you receive your goods. To exercise the right to cancel, you must inform us by email at firstname.lastname@example.org or telephone Jacqueline Donnell on 077 5360 7300
How to return an item
Returns Via Post
All items to be unworn, unwashed, with all labels attached and in perfect condition.
If an item(s) has been ordered online, this must be return back to us via post to our online warehouse. To return items by post please complete the following steps:
- Telephone for a returns code. Remember when returning to include your order number and name of the item(s) to be returned and the reason for your return.
- Pack the items that you wish to send back ensuring all items are in there original condition* along with the returns form.
- Apply the returns postage label attached to your original invoice to the parcel you wish to send back. If for any reason you are missing the returns the label please see the below address.
- Take your return parcel to any local post office or courier, where a postage fee will be charged (this cost is your responsibility).
- The item(s) are your responsibility until they reach us. For this reason we strongly recommend that you send any parcels back to us using a recorded delivery service, and a obtain proof of delivery certificate from the courier used.
Absolute Glamour Formals Limited
Unit 10, 2-4 Balloo Avenue, Bangor
County Down, BT19 7QT
This is not intended to be a full statement of all your rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau if you are in the UK).
We hope you are delighted with your purchase at Absolute Glamour Formals, however, we do not accept returns, exchanges or refunds, as you have a choice to try on the dresses in our shop. All the deposits are non-refundable. we thanks you for shopping with Absolute Glamour Formals Limited. Please Click Here to find us on the map.